Terms of Service

Welcome to Ovi Naturals. By visiting our website or placing an order with us, you agree to follow the terms written below. Please read them carefully before using our services.

If you do not agree with these terms, please stop using the website.

Using Our Website

When you use the Ovi Naturals website, you agree to:

• Provide correct and complete information when placing an order

• Use the website only for lawful purposes

• Not misuse, copy, or damage the website or its content

We may restrict or stop access if these rules are violated.

Products & Information

• All products are offered based on availability.

• We may update or remove products at any time without notice.

• Prices, descriptions, ingredients, and packaging may change.

• Product images are for reference only; actual items may look slightly different.

Orders & Payments

• Orders are confirmed only after successful payment (for prepaid orders) or COD verification.

• We may cancel an order if:

  – The product is out of stock

  – Payment fails

  – Address or contact details are incorrect

  – The order appears suspicious

• Orders can be cancelled within 12 hours if they have not been packed or shipped.

Shipping & Delivery

• Orders are usually prepared within 1–2 working days.

• Delivery time depends on courier services and location.

• Delays caused by courier issues, weather, or wrong address details are not our responsibility.

Returns, Refunds & Replacements

• Returns or refunds are accepted only for damaged, defective, or incorrect products.

• Issues must be reported within 7 days of delivery.

• Products must be unused, unopened, and in original condition.

• Opened or used personal care items cannot be returned.

• Refunds are processed only after inspection and approval.

• Refunds are sent to the original payment method.

Content Ownership

All text, images, logos, and materials on this website belong to Ovi Naturals and may not be copied or reused without permission.

Responsibility & Limitations

• Ovi Naturals is not responsible for indirect or unexpected losses related to product use.

• Product use is the customer’s responsibility.

• No guarantees are provided beyond what the law requires.

Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you agree to this usage.

Changes to These Terms

We may update these Terms of Service at any time. Updates take effect once posted on the website. Continued use means acceptance of the revised terms.

Contact Us

For questions regarding these terms, contact:

ovinaturalkerala@gmail.com